At TWILIGHTSPIRE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
If you are not satisfied with your purchase, you have 30 calendar days to request a refund from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To initiate a refund, please contact us at [email protected] with your order number and details about the product you wish to return. Our support team will guide you through the process.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
If you have any questions about our refund policy, please contact us at [email protected].